Pricing

What exactly is included in the Implementation price?

Everything you need for a working system PLUS the first 3 months of optimization:

Complete setup (CHF 7,000-15,000 value)
3 months of retainer included (CHF 1,950-7,200 value depending on tier)
Total: CHF 9,500-22,000

After Month 3, you continue month-to-month at your retainer tier rate.

How do I know which price in the range applies to me?

During our Blueprint audit or initial call, we'll assess:

Your KB needs (15 articles vs. 60 articles)
Workflow complexity (simple routing vs. multi-step logic)
Integration requirements (standard vs. custom API)

Then we'll give you an exact quote, not a range.

How are payments handled?

50% upfront, 50% on delivery. Retainers are billed monthly. All payments can be made via bank transfer or invoice.

Can I just book a consultation first?

Yes! The first 30-minute session is completely free — no obligation. We'll discuss your support challenges and help you understand what's possible.

Timelines

How quickly can you implement an AI chatbot solution?

Implementation timelines vary based on complexity:

Basic chatbots: 2-4 weeks
Fully customized enterprise solutions: 8-12 weeks (includes complex integrations and knowledge bases)

Why is the 3-month optimization mandatory?

Because automation isn't set-and-forget. Months 1-3 are when:

Edge cases appear in real usage
AI responses need tuning
Workflows need refinement
Your team learns the system

Without this phase, 80% of implementations fail. With it, 90% succeed.

Can we skip the optimization and just get setup?

We don't offer setup-only because we've seen too many clients struggle alone after launch. The optimization phase is what makes the difference between "we tried automation and it didn't work" vs. "automation cut our workload in half."

Support & Ongoing Services

What happens after the 3 months?

You have three options:

Continue month-to-month at your tier (most clients choose this)
Switch tiers up or down based on your needs
Pause if you're happy with the current state

No long-term commitment required.

What kind of support do you provide after implementation?

We offer tiered support packages based on your needs:

All plans include standard technical support, regular maintenance, and system updates
Higher-tier packages include dedicated account managers, 24/7 support, performance optimization, and regular strategy sessions

Do I need technical expertise to manage the solutions?

No! We design our solutions to be user-friendly for non-technical staff. Day-to-day management is handled through intuitive dashboards and interfaces. We also provide comprehensive training for your team and documentation to ensure you can effectively manage your solution.

INTEGRATIONS & SCALABILITY

Do your AI solutions work with our existing systems?

Yes! Our solutions integrate with most popular business systems including:

Salesforce
Zendesk
Microsoft Teams
Slack
Intercom
And many more

For unique systems, we can develop custom integrations using APIs.

Can you scale your solutions as my business grows?

Absolutely. Scalability is a core principle in our solution design. We architect all implementations with growth in mind, ensuring they can handle increasing volumes of data, users, and transactions. Our modular approach also allows for easy addition of new features and capabilities over time.

DATA & SECURITY

How do you handle data security and privacy?

We take data security extremely seriously:

Privacy by design principles
Encryption both in transit and at rest
GDPR compliant
Can accommodate HIPAA or CCPA as needed
On-premises deployment options available for strict data sovereignty requirements

Multilingual support

Can your multilingual services handle technical or industry-specific language?

Yes! Our multilingual services go beyond simple translation by incorporating industry-specific terminology and technical language. We work with subject matter experts to ensure accurate translation and cultural adaptation of specialized content across all languages.

What are your working hours?

Our working hours are 9AM - 6PM CET, Monday through Friday. We respond to inquiries during these hours and typically reply within 24 hours on business days.

Note: Your AI agent (Fin) can operate 24/7 regardless of business hours 🚀