Accepted Payment Methods
We accept the following payment methods for all services:
Credit card — Visa, Mastercard, American Express
Bank transfer — Swiss and international transfers (IBAN/SWIFT)
All fees are quoted in Swiss Francs (CHF). For international clients, currency conversion rates are determined by your bank at the time of transfer.
Deposit & Payment Schedule
Project Deposits
Most projects require a 50% deposit before work begins. This deposit is applied to your final invoice upon project completion. Once work begins, the deposit becomes non-refundable and is applied to work already completed.
Retainer Payments
Monthly retainers are billed in advance at the start of each billing cycle. All implementation projects include a mandatory 3-month optimization retainer to ensure system stabilization and measurable results.
Unused retainer hours do not roll over to the following month unless otherwise specified in your agreement (maximum 25% rollover where applicable).
Refund Policy
Our refund policy is designed to be fair to both parties. Refund eligibility depends on the stage of your project:
Scenario | Refund Available |
Before work begins | ✅ Full refund |
After project kickoff | Pro-rated (work not yet performed) |
Completed milestones | ❌ Non-refundable |
Monthly retainer (after billing cycle starts) | ❌ Non-refundable |
Non-Refundable Items
The following are non-refundable under any circumstances:
Third-party software licenses and subscriptions (e.g., Intercom, Zendesk)
Third-party API costs
Consulting hours already provided
Training sessions that have been conducted
Custom development work after code delivery
Early Termination Fees
If you need to end your engagement early, the following fees apply:
Contract Type | Early Termination Fee |
Within 3-month minimum period | 50% of remaining commitment |
Annual contracts | 25% of remaining value |
Implementation projects | 100% completed work + 25% remaining quote |
How to Request a Cancellation or Refund
To request a cancellation or refund:
Email [email protected] with your request
Include your account or project details and the reason for cancellation
Receive confirmation within 2 business days
Required Notice Periods
Service Type | Notice Required |
Trial / First month | 7 days |
Implementation projects | Immediate (charges apply) |
Monthly retainers | 30 days written notice |
Annual contracts | 60 days written notice |
Refund Processing Timeline
Once your refund request is submitted:
Acknowledgment: Within 24 hours
Initial review: 3 business days
Final decision: Within 14 business days
Credit card refunds: 7–10 business days after approval
Bank transfer refunds: 5–7 business days after approval
Dispute Escalation
If you're not satisfied with a billing decision, you can escalate through these channels:
Billing team ([email protected])
Project or account manager
Operations director
Company director (final decision)
Need Help?
For billing inquiries or to discuss your payment options:
Email: [email protected]
Phone: +41 79 741 86 13
General inquiries: [email protected]