Our Commitment to Security
At dot2.solutions, we take data security seriously. Whether we're implementing AI chatbots, building automation workflows, or managing your customer support infrastructure, protecting your information is our top priority.
How We Protect Your Data
Technical Security Measures
We implement multiple layers of protection for your data:
Encryption in Transit: All data transferred between systems is encrypted using TLS/SSL protocols
Encryption at Rest: Stored data is encrypted using industry-standard encryption methods
Access Controls: Strict authentication and authorization mechanisms limit who can access your data
Secure Infrastructure: We use trusted cloud providers with SOC 2 certified data centers
Regular Security Audits: We conduct periodic security assessments to identify and address vulnerabilities
Organizational Measures
Employee Training: All team members receive data protection training • Need-to-Know Access: Staff only access customer data when necessary for service delivery • Confidentiality Agreements: All personnel sign NDAs and confidentiality agreements • Incident Response Plans: Documented procedures for handling any security events
What Data Do We Collect?
During our projects, we may handle:
• Contact Information: Names, email addresses, phone numbers for communication • Business Information: Company details, project requirements, technical specifications • Integration Data: API credentials, system configurations (stored securely) • Communication Records: Project discussions, support tickets, meeting notes • Analytics Data: Performance metrics from implemented solutions
We Do NOT Collect:
• Your customers' sensitive personal data unless explicitly required for the service • Financial information beyond what's needed for billing • Data unnecessary for delivering our services
Data Retention
We keep your data only as long as necessary:
• Active Projects: Data retained throughout the project lifecycle • Completed Projects: Documentation retained for 2 years for support purposes • Billing Records: Retained as required by law (typically 7-10 years) • Upon Request: We can delete your data upon written request (subject to legal requirements)
Third-Party Services
We use carefully vetted third-party services:
• Supabase: Database and authentication (SOC 2 Type II certified) • Intercom: Customer support platform (GDPR compliant, SOC 2 certified) • Resend: Email delivery (security-focused, GDPR compliant) • Payment Processors: Industry-standard PCI DSS compliant providers
All third-party providers are contractually obligated to protect your data and comply with applicable privacy laws.
GDPR Compliance
For our European clients, we ensure full GDPR compliance:
• Lawful Basis: We process data based on legitimate business interests or your consent • Data Minimization: We collect only what's necessary for delivering services • Your Rights: You can access, correct, or delete your personal data at any time • Data Portability: Request your data in a portable format • Breach Notification: We'll notify you within 72 hours of any data breach • Data Processing Agreements: Available upon request for enterprise clients
International Data Transfers
If your data is transferred outside your country:
• We ensure appropriate safeguards are in place • Transfers comply with GDPR and other applicable regulations • Standard Contractual Clauses are used where required • We use providers in regions with adequate data protection laws
Your Data Rights
You have the right to:
• Access: Request a copy of all data we hold about you • Correction: Ask us to correct inaccurate or incomplete information • Deletion: Request removal of your personal data ("right to be forgotten") • Restriction: Ask us to limit how we process your data • Objection: Object to specific processing activities • Portability: Receive your data in a structured, commonly used format • Withdraw Consent: Remove consent for data processing at any time
To exercise any of these rights, contact us at [email protected].
Security in Our Solutions
When we build solutions for you, we implement:
• Secure authentication and identity verification • Role-based access controls • Encrypted data transmission • Secure API integrations • Regular security updates and patches • Monitoring and logging for security events
Incident Response
In the unlikely event of a security incident:
Immediate Containment: We act quickly to limit any potential impact
Investigation: Thorough analysis to understand what occurred
Notification: Timely communication to affected parties
Remediation: Steps to prevent recurrence
Documentation: Full incident report provided upon request
Frequently Asked Questions
Q: Is my data shared with third parties? A: We never sell your data. We only share data with essential service providers who are contractually bound to protect it.
Q: Where is my data stored? A: Data is stored in secure cloud infrastructure, primarily in European and US data centers with appropriate compliance certifications.
Q: Can I request my data be deleted? A: Yes, contact us at [email protected] and we'll process your request within 30 days.
Q: How do you handle my customers' data when building AI solutions? A: We follow strict data handling protocols. For AI training or knowledge base creation, we work only with data you explicitly provide and authorize us to use.
Q: Do you have a DPA (Data Processing Agreement)? A: Yes, we provide Data Processing Agreements for enterprise clients upon request.
Contact Our Privacy Team
For any security or privacy questions:
• Email: [email protected] • General Inquiries: [email protected]
We respond to all privacy-related inquiries within 48 hours.
This article is based on our full Privacy Policy available at dot2.solutions/privacy. For the complete legal documentation, please visit our website.