Integrations We Support

Platform

What We Connect

Salesforce

Bi-directional sync of contacts, companies, and conversations. View customer context in Intercom, log activities back to Salesforce automatically.

HubSpot

Sync contacts, deals, and lifecycle stages. Support conversations appear on the HubSpot timeline so sales and support stay aligned.

Pipedrive

Sync deals and contacts. Support agents see pipeline context; sales sees conversation history.

Platform

What We Connect

Zendesk

Migrate fully or run both systems in parallel. We sync tickets, preserve history, and ensure nothing gets lost in transition.

Freshdesk

Connect existing workflows with Intercom for AI-powered automation while keeping your ticketing structure intact.

Gorgias

E-commerce focused integration for a unified customer view across Shopify, support, and order data.

Platform

What We Connect

Slack

Real-time notifications for conversations, escalations, and @mentions. Respond to customers directly from Slack — no context-switching.

Microsoft Teams

Same Slack-style workflow for Microsoft-first organizations.

Email

Full omnichannel support — handle email alongside chat, social, and SMS from one inbox.

Platform

What We Connect

Make (formerly Integromat)

Complex multi-step automations connecting Intercom with hundreds of apps. Conditional logic, data transformation, advanced triggers.

Zapier

Simple point-and-click automations. No code required — ideal for quick wins.

n8n

Self-hosted workflow automation for teams with strict security, compliance, or customization requirements.

Platform

What We Connect

Notion

Sync Notion pages to your Intercom knowledge base. Update docs in Notion, see them reflected in your help center.

Confluence

Enterprise documentation sync for larger organizations with established Atlassian workflows.

Google Docs

Pull content from shared drives into your knowledge base.

Platform

What We Connect

Shopify

Customer order history, fulfillment status, and purchase data visible in Intercom. Fin can answer "where's my order?" automatically.

Stripe

Billing and subscription data synced to customer profiles. See MRR, plan status, and payment history without leaving Intercom.

WooCommerce

Order and customer data from WordPress stores.

Step

What Happens

1. Discovery

We audit your current stack and map data flows

2. Design

Define what syncs where, in which direction, and how often

3. Build

Configure connections, field mappings, and automation rules

4. Test

Verify data accuracy with real scenarios before go-live

5. Document

Provide your team with clear documentation and training

6. Optimize

Refine during your 3-month retainer based on real usage