dot2.solutions

A well-written help center article solves the customer's problem before they need to contact support. This guide covers how to create clear, searchable, effective articles that reduce ticket volume and…

How to Write Help Center Articles That Actually Help Customers

Overview of what's included with Intercom's core plans versus the Proactive Support Plus add-on.

Proactive Support Plus Features & Pricing Breakdown

Control when and how you receive alerts about conversations, AI agent activity, and system events.

Managing Notification Preferences

Control how your help center content is organized, who can see it, and how search works for customers and your AI agent.

Customizing Knowledge Base Settings

Learn how to create targeted outbound messages that help customers before they need to contact you.

Setting Up Proactive Support Messages

Christopher Boerger

How to structure your content so AI can actually use it — the foundation of effective automation.

Knowledge Base Architecture

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