What We Do
dot2.solutions specializes in AI-powered customer support solutions.
We help businesses:
✅ Automate repetitive support tasks
✅ Build AI-ready knowledge bases
✅ Implement intelligent chatbots (Intercom Fin, Zendesk AI)
✅ Streamline workflows and integrations
✅ Deliver multilingual support (French & English)
Our Services
1. Support Automation Blueprint
Your roadmap to clarity.
A complete audit and strategy plan for your current support system. We analyze where automation can bring the biggest wins and build your next steps.
Full Intercom or Zendesk audit
Knowledge base analysis & structure plan
Top 20 automatable tasks identified
AI-readiness review
90-minute strategy workshop
Action roadmap for your next 90 days
2. Support Automation Implementation
From plan to impact.
We rebuild and automate your support system — from the knowledge base to AI chatbots and workflows.
Full knowledge base rebuild & article optimization
Intercom Fin or Zendesk AI setup
Automation workflows, routing & tagging
Integrations (CRM, website, tools)
Reporting dashboard & metrics
Team onboarding & documentation
3. Custom Architecture & Integrations
For complex systems and enterprise-level automation.
When you need API-level workflows, multi-language support, or multi-brand automation — we build it.
4. Ongoing Optimization & Support
Keep your systems healthy and your automations efficient.
Continuous improvement and support to ensure your automation stays effective.
How to Get Started
Book a Free Consultation — Schedule a 30-minute call to discuss your needs
Receive Your Proposal — We’ll send a tailored quote within 48 hours
Kick Off — Once approved, we start building within the week
Need Help?
Have questions? Here’s how to reach us:
💬 Chat with us — Use the chat widget on our website
📧 Email — [email protected]
📞 Phone — +41 79 741 86 13
📅 Book a call — https://dot2.solutions/contact
We’re based in Yverdon-les-Bains, Switzerland 🇨🇭 and serve clients worldwide.