At dot2.solutions, we specialize in implementing Intercom's Fin 3 AI agent, which can resolve up to 51% of support queries instantly without human intervention.
Key AI Features We Implement
AI Agent Our AI agent understands context, learns from interactions, and provides instant, accurate responses 24/7. It's trained on your specific knowledge base and brand voice.
Instant Resolution The AI answers common questions immediately using your existing documentation, FAQs, and product information.
Contextual Awareness The AI understands user history, behavior, and intent to deliver personalized support experiences. It knows who your customer is and what they've done before.
Continuous Learning The AI improves over time by learning from every interaction. The more it's used, the smarter it becomes.
Multi-Language Support Support customers in 45+ languages with AI that maintains context and accuracy across all translations.
How Does It Work?
Customer asks a question through your website chat, email, or social media
AI analyzes the question and searches your knowledge base
If confident, AI provides an instant answer
If unsure, AI routes to a human agent with full context
AI learns from human responses to improve future answers
Benefits for Your Business
Reduce response times from hours to seconds
Lower support costs by automating repetitive questions
Free your team to focus on complex, high-value conversations
Provide 24/7 support without additional staffing
Improve customer satisfaction with instant answers
Is AI Support Right for My Business?
AI-powered support works best when you have:
A knowledge base or documentation
Repetitive questions that can be automated
Growth plans that require scalable support
A desire to improve customer experience
Not sure? Book a free consultation and we'll assess your specific situation.