dot2.solutions

Learn how to customize your AI agent's tone, set up fallback behavior when it can't answer, and define rules for handing conversations to your human team.

Configuring AI Agent Responses

Configure when your AI agent is active and how it behaves outside business hours.

Setting Business Hours & Availability

Control when and how you receive alerts about conversations, AI agent activity, and system events.

Managing Notification Preferences

Control how your help center content is organized, who can see it, and how search works for customers and your AI agent.

Customizing Knowledge Base Settings

Configure multi-language support for your help center, messenger, and AI agent to serve customers in their preferred language.

Language & Localization

Boost engagement and guide your visitors by adding clickable buttons that open Intercom's Fin AI agent with a specific question already typed in. This creates a frictionless experience where users…

How to Add Buttons That Open Fin with Pre-filled Questions?

Learn how to create targeted outbound messages that help customers before they need to contact you.

Setting Up Proactive Support Messages

Overview of what's included with Intercom's core plans versus the Proactive Support Plus add-on.

Proactive Support Plus Features & Pricing Breakdown

Christopher Boerger

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